FREQUENTLY ASKED QUESTIONS

Shoe Care

 

Clean your shoes on a regular basis, depending on frequency of use. The cleaning method depends on the shoe’s material. Leather can be polished and conditioned with a leather lotion applied with a soft cloth. Suede looks best when brushed. Special suede brushes are available to protect the texture.

Use a silicon-based weatherproofing agent to protect your leather footwear. The Woodland Stain Eraser helps to restore and protect the texture of the shoes from stains and keeps them looking like new for a longer period.

Make sure to clean your shoes after use, as mud and dirt can cause fibre decay. When cleaning, remove caked on dirt or stains with a soft brush.

Give your leather shoes a day off. Always keep shoes away from direct heat to prevent the leather from drying out. Leather should always dry naturally. The best technique is to ensure that dry, room temperature air can circulate inside the boots.

Store footwear in a cool, dry place to ensure they last as long as you do on that long run or hike.

Shoe Cleaning/ maintenance

Cleaning

 

Clean the shoes with leather cleaner to get the grime off the top. Any type of cleaner that contains an acid or a detergent destroys the natural oils and speeds up the ageing process of the shoe, so make sure you use a non-acid, non-detergent cleaner. When necessary, use saddle soap and water for a better cleaning

Conditioning

 

Condition the leather to soften. While the leather is still slightly moist after a good cleaning, apply a leather conditioner to replace the leather’s natural oils. Set your clean and treated boots aside for 24 hours to dry. It’s always a good idea to use shoe trees so that your boots maintain their shape. Later, apply boot polish or wax, and buff to a shine.

What is the best way to polish leather shoes?

 

Use a paste, cream or wax polish which matches with the colour of your shoes. If using cream, use a comparatively lighter shade to cover the scratches. Cream or Paste polish moisturizes fine leather, keeps it flexible, and soaks into the leather to allow leather to breathe. Wait for at least 10 minutes for the paste or cream to dry before you start with buffing. Use a clean brush– preferably horsehair – and a soft clean cloth to bring out a high lustre.

How do I weatherproof my shoes?

 

A protective spray guards your shoes against water, snow, mud, and spills. Wipe the leather with a damp cloth before applying the spray and follow the instructions on the protector spray. Spray your shoes before wearing and on a regular basis thereafter.

What is the best way to take care of Suede and Nubuck shoes?

 

Suede can be cleaned with a clean soft brush (like a toothbrush), or you can buy special erasers (suede bars) to remove stains and dirt. Use a steam iron from 10-inches away to raise the nap. Also special brass-bristle brushes are available to raise the nap after cleaning. You may apply the same process for nubuck shoes. Never let water come in contact with suede and nubuck shoes.

How to carry shoes on a trip?

 

When traveling, use shoe bags; this will prevent the soiling from getting in touch with your clothing. If you turn a shoe bag inside out, you can use it as a shoe mitt.

SHIPPING

Can I ship my order to someone else?

 

 

Yes, orders can be shipped to a different address than the billing address. Before checkout, you’ll have the option to enter a new shipping address.

How long will it take for my order to arrive?

 

Orders are shipped on business days only (Monday-Friday, excluding Public Holidays). Usually it takes 4-5 business days to deliver your order but the time may vary according to courier schedules.

How do I know when my order has been dispatched?

 

When your order ships, you’ll receive an email confirmation with the tracking number(s) on your registered email address.

Can I cancel the order placed online?

 

 You may cancel your order by contacting our head office (+27 11 452 0340) if the order has not been shipped. Occasionally we may have to cancel an order or product due to processing reasons. If so, you will be notified via email. You will not be charged for cancelled products.

How do I know when my order has been dispatched?

 

When your order ships, you’ll receive an email confirmation with the tracking number(s) on your registered email address.

Can I cancel the order placed online?

 

 You may cancel your order by contacting our head office (+27 11 452 0340) if the order has not been shipped. Occasionally we may have to cancel an order or product due to processing reasons. If so, you will be notified via email. You will not be charged for cancelled products.

How can I return or exchange my order?

 

We want you to be completely satisfied with your final purchase. If the product delivered is different from what you had ordered, you may return the product. All returned products must be unused and in the same condition as received with its original packaging along with original tags.

 

You may also exchange your product for a different one with the same value. We will accept your return within 14 days of date of delivery.

To initiate your FREE return please email our head office (sales@woodlandafrica.com). Please include your Order Number, the Style Name/ Style Code of the item(s), and Quantity being returned in your communication to our Team. Refunds will be issued via EFT within 48 hours of return request.

 

EOSS T&C

Merchandise purchased during End-of-Season Sale cannot be returned, exchanged or refunded for later

What are the delivery charges?

We offer free shipping for all our products.

Can I ship to international addresses?

Currently we are shipping within South Africa. But, on special request we deliver to the desired address outside South Africa however, the applicable shipping charges based on the volumetric weight of the packet as per the courier partner & the applicable taxes will apply.

How is tax calculated?

Tax is calculated at the applicable VAT rate of 15% and all quoted prices on the online store are inclusive of Vat.

PAYMENT

Which payment methods do you accept?

We accept almost all major credit and debit cards via our PayFast payment portal.

How to apply coupon code?

 

Please check that you entered the coupon code exactly* as shown, without spaces and it is within the validity time frame.

After you’ve entered in the coupon code, click “Apply coupon.”

If it is valid, discounted price will be displayed in the payment summary.

If the problem continues, please check the terms and conditions or contact our head office (+27 11 452 0340).

*Note that certain products are excluded from most promotions.

*Codes are case sensitive.              

 When your order ships, you’ll receive an email confirmation with the tracking number(s) on your registered email address.

YOUR ACCOUNT

How do I update my account and address?

If you already have an account, click the ‘Sign In’ tab located on the top of the screen, and enter your email address and password to login. Go to MY Profile and edit your details.

How to apply promocode?

Sign in to your account and click the ‘My Account’ tab located at the top of the screen. Once you’re in the ‘My Account’ section, you will be able to make any changes to your account.

I forgot my password. How do I reset it?

In the ‘Sign in” page, click on “Forgot my password”. A new window will appear wherein you need to enter your e-mail address. A temporary password will be sent to you along with instructions. Follow the instructions on the email to log in with this temporary password, and create a new one.